FAQ
How Do I Place An Order?
You can order online by clicking the turquoise add to cart button. If you would prefer to place your order by phone, please call 505-795-4345. If you'd like to place your order by email, please email bonnie@turquoiseandtufa.com with your item request and your billing/shipping address. She will email you an invoice, which will include a secure link to pay online.
I Have Questions About A Piece?
If you have questions prior to ordering, we'd be thrilled to assist. Call 505-795-4345 or email bonnie@turquoiseandtufa.com
Do You Accept International Orders?
We are currently set up to automatically receive and process international orders from the following 6 countries:
- Priority Mail Express International
- Priority Mail International
We enjoy working with our international friends. If you are located in a country outside of our automatic order zones or you experience any trouble placing an international order, please email us.
Do You Charge Sales Tax?
A sales tax of 7.125% will be charged to all orders shipped to New Mexico addresses. Sales tax is not charged on orders shipped outside of New Mexico.
What Are Your Hours?
We are open Monday - Friday from 9:00am - 5:30pm Mountain Standard Time except for major holidays and when we're out on appointment and at shows. Additional hours are available by appointment.
How Do I Find Work By A Specific Artist?
You can click on the "SEARCH" button located on your navigation menu at the upper right hand side of your screen. Type in the artist's last name and presto. If we have any work by that artist, it will appear below.
Do You Take Consignments or Buy Collections?
Absolutely! We certainly buy collections and take on new consignments. We love Native jewelry so much that looking through collections and individual pieces is a great joy of ours. If you have Native American jewelry that you no longer wear or have inherited a piece or an entire collection, drop us a line. We can't wait to see what you have.
Do You Allow Layaways?
We really enjoy working with you, and we try our best to allow layaways on a case by case basis. Please call 505-795-4345 or email bonnie@turquoiseandtufa.com
What In The World Is Tufa?
Please see our blog post about tufa casting.
I Noticed You're Members of ATADA? What Does That Mean?
We are proud to belong to ATADA, the Authentic Tribal Art Dealers Association. As ATADA members, we are dedicated to establishing and maintaining the highest standards of ethics, integrity and responsible collecting practices. This means we guarantee the authenticity and condition of every piece we sell.
What Is Your Return Policy?
Please see our Returns & Exchanges Page
What Is Your Shipping Policy?
Please see our Shipping Page
What Are Your Private Concierge Shopping Appointments Like?
Please see our Concierge Shopping Experience Page